When a client learns about the death of a close friend, how should you respond?

When a client learns about the death of a close friend, it is important to respond with empathy and support. Expressing that you care and are available to listen validates their feelings and provides them with an opportunity to share their emotions. This kind of response fosters a connection and allows the client to feel understood during a difficult time.

Effective communication in grief situations involves being an active listener and offering emotional support without imposing your own experiences or minimizing their feelings. This approach encourages the client to express themselves freely, while also reinforcing the idea that they are not alone in their grief. It’s a compassionate way to help them navigate their emotions during a challenging period.